TERMS & CONDITIONS OF SIMPLICLEAN DELIVERY
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
GENERAL TERMS: Each time a customer does business with SimpliClean, they signify that they accept these Terms and Conditions.
SimpliClean strives to give clients outstanding service and convenience. We give garments the best care possible by using modern equipment and products. We exercise utmost care in processing articles entrusted to us and use only those processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weakness of or defects in materials or workmanship that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, leather, silk, satin, double-faced fabrics, elastics, vinyl, polyurethane, or other delicate articles of clothing. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, belts, bells, brooches, fasteners, ornaments, pins, sequins, and zippers.
In processing garments we cannot guarantee against color loss and shrinkage or against damage to weak and tender fabrics or that stains can be removed.
SimpliClean has the right to modify these terms and conditions at any time.
BASIS AND ACCEPTANCE OF TERMS AND CONDITIONS:
Despite careful procedures and attention to detail, as with all services within the garment care industry, there is always a slight possibility that a garment may be damaged or lost or that a repair will not turn out as expected. When a customer alerts us that there has been a mistake or damage, we promptly investigate the matter, attempt to determine where things went wrong, and correct the problem. Sometimes, if a problem occurs despite strictly adhering to caring for garments according to garment care labels, it is the manufacturer that is responsible. However, we feel that, whatever goes wrong while we have your garments in our possession, you should be entitled to our help in resolving difficulties and receiving appropriate compensation.
NOTIFICATION PERIOD FOR CLAIMS:
Orders are entered into our delivery system by customer service representatives, by customers through the Internet, or by delivery-service personnel when, upon arriving at locations designated by customers as service points, they are able to pick up previously unscheduled garment bags or containers. Orders are noted as delivered back when they are returned to a designated service point. If a pickup has been scheduled and is not at the designated service point for our driver to collect, or if the presence of a customer or customer’s agent prevents a pickup, the pickup is entered into our delivery system as a missed pickup. It is mutually agreed that we have returned the order to you when
our delivery system confirms that the order was left at your residence, with you, or with an agent All claims are to be brought to our attention via writing at the address below no later than Seven
(7) business days after our delivery system indicates that we have returned your order to you or notified you of the inventory of the a garment bag. There will be NO exceptions. Customers are required to promptly examine returned articles upon receipt of the articles from us. SimpliClean assumes no responsibility for items or orders that are lost, stolen, or relocated before we attempt pickup or after they are delivered back.
SimpliClean will not be responsible for any reparation beyond
$100 for an entire order, even if the order costs over $100 to process (i.e., to clean). Furthermore, any single item will not be valued beyond the lesser of its fair market value or $50 for reimbursement.
PICKUP AND DELIVERY:
SimpliClean does its best to pick up on-time and deliver back on time or earlier. We are not responsible for service delays or failures due to unforeseen events such as weather, traffic, road emergencies, accidents, truck breakdowns, telecommunications failures, computer malfunctions, production delays, blockage of access, or other problems not within our control. Informing you of pickup or delivery back successes or problems is a courtesy but is not guaranteed.
INSPECTION, DAMAGE, AND REPAIR:
All articles are inspected before, during, and after production and damages noted at each stage. Damages include, but are not limited to, problems such as missing buttons, trim, discoloration, bleach spots, rips or tears, frayed materials, and ground-in filth. We may refuse to process items that, in our opinion, are not good candidates for garment care.
TRIM AND ADORNMENTS:
Although we disclaim any and all responsibility for trimmings, including but not limited to buckles, beads, buttons, belts, bells, brooches, fasteners, pins, and sequins, we do take preventive steps to protect such items during the cleaning process where damage, including but not limited to breaking, coming loose, tearing, or melting may occur. Preventive steps have greatly reduced but not eliminated these problems, which are often related to manufacturer and material defects. When a problem does arise we will do our best to deal with manufacturers and retailers and try to fix, find, replace or otherwise correct an issue but do not guarantee 100% satisfaction or offer any compensation.
MISSING OR DAMAGED CONTENTS:
SimpliClean takes extraordinary steps prior to laundering and dry cleaning to search all garments in hopes to find, remove, and return non- garment items such as cameras, cash, cell phones, flashlights, gum, jewelry, lipstick, make up, markers, mascara, pens, pins, watches, etc. However SimpliClean takes no responsibility, financial or otherwise, for items that you claim were submitted with an order,
items not found by us prior to laundering or dry cleaning garments, items damaged or destroyed during laundering or dry cleaning, or damages to garments from such items.
If a garment is damaged upon return we will issue a return authorization, schedule the item to be picked up for inspection at our location, and place a notation into our production records. Investigation involves examining video and production report records and may require sending items to laboratories or specialists. Claims processing may require ten or more business days. SimpliClean will always pick up damaged garments for inspection and will not be responsible for any claim if a customer refuses to allow a garment to be picked up and returned to the cleaners for inspection.
DAMAGED DRY CLEANING:
In the event that a garment was damaged by SimpliClean, we first try to replace the item with an identical manufacturer’s item before proceeding to pay compensation which we limit our liability up to the lesser of the fair market value of the item damaged or ten times (10x) the retail price for cleaning the garment. For example, if an item costs $4.00 to clean, the maximum compensation for that item would be $40.00. Garments returned for inspection and credit must have the original identification tag (paper or thermal tag) in place. Removal of this tag signifies that the garment is no longer in the same condition as when it left our factory.
SMALL HOLES APPEARING AFTER DRY CLEANING:
This problem often occurs after garments have been left undisturbed for long periods of time and are then cleaned. This phenomenon is most commonly seen in the Fall, when people decide to dry clean garments that have been stored. Because holes are not apparent prior to cleaning, customers often assume that the process of dry cleaning or the mishandling of garments has caused damage. Neither is true. This type of damage is caused by creatures of nature such as the larvae of clothes moths, which, in the darkness of closets and storage areas, attack and destroy garment fibers. The small holes, revealed after dry cleaning, are usually located in the arm pits, the front, and the lap areas of garments most often made from fabrics containing proteins such as cotton, felt, fur, hair fibers, linen, silk or wool. The best way to prevent this problem is to dry clean clothes before putting them away for extended periods of time and to avoid having them placed near garments that have been worn but not dry cleaned. Dry cleaning removes particulates and residue such
as food, drink, sweat, and skin cells – all of which increase the likelihood that fabric will be attacked. Immersion of garments into dry cleaning chemicals, kills creatures such as moths and their larvae but do not eliminate their return. Garments may be stored in air tight enclosures containing moth balls. As moth balls evaporate within an air tight container, the vapors can reach a concentration sufficient to kill moths and their larvae. Cedar oil vapor kills only young larvae and cedar closets or blocks have a useful life of about three years. Because of environmental restrictions, moth proofing treatments are no longer used throughout the dry cleaning industry. If a garment suffers from moth damage SimpliClean can assist the customer getting the garment repaired or rewoven. However, because moth damage is an Act of Nature and not caused by SimpliClean, no compensation for this type of damage is offered.
ALLERGIES: We take the utmost care in dealing with allergies but we can not guarantee and will accept no responsibility for an allergic reaction caused by the soaps and chemicals we use. The same “no responsibility” applies to allergic reactions caused by soaps or chemicals that you have stated you are allergic to.
TAILORING AND ALTERATIONS: We make no warranties on tailoring or on alterations based on customer-supplied measurements, markings, or instructions. By supplying measurements, markings, or instructions, a customer accepts full responsibility for requested tailoring of garments and results – even if garment does not fit afterwards or cosmetic result is not, in the opinion of the customer, as desired.
ARBITRATION: If, in the event that we cannot reach mutual agreement settling a dispute, you agree that any and all controversy or claims arising out of or relating to these Terms &
Conditions of SimpliClean shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The decision of the arbitrator shall be final and not be subject to appeal. The arbitration shall be conducted in California and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Notwithstanding anything to the contrary, SimpliClean may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction.
FALSE CLAIMS AGAINST SIMPLICLEAN: You agree to indemnify and hold harmless SimpliClean, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney’s fees and costs) arising out of or relating to any false claims including, but not limited to, alleging violation of state or federal law, of credit or banking rules or regulations, of falsifying billing or charges, or any matters intended to harm the reputation of SimpliClean.
SERVICE POINTS: In providing access to any service point or selecting service to any service point, you agree to exonerate, indemnify and hold harmless SimpliClean, its officers, directors, shareholders, employees, suppliers, and affiliates, from and against all claims, losses, damages, costs, fines, lawsuits, actions, judgements, and expenses (including attorney’s fees and costs) arising out of or relating to intentional, unintentional or negligent acts or omissions, occurring inside, outside, around, or within your building, apartment or dwelling.
END OF TERMS OF SERVICE
If you have any questions or concerns regarding this agreement, please contact us at firstname.lastname@example.org or by telephone during regular business hours at (714) 631-5431